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Proven operational and financial outcomes

Real-world metrics and performance data achieved across properties managed by Dharma’s remote teams and Dharma OPS.

Guest satisfaction across 7,000+ reviews

Aggregate guest review scores across major online travel agencies, driven by rapid night responses and issue resolution before morning.

8.95/10Across 7,000+ reviews on multiple channels
4.82/5Airbnb Superhost since 2022
7,000+Guest reviews across booking channels
Two decadesOf hospitality expertise

Accelerating direct bookings

Integrated booking engines and rapid inquiry responses convert OTA browsers into direct bookers—saving you from heavy OTA commissions on every stay.

0% Commission on Direct Channels
Urban market

New York City Metro

+53%

Direct booking volume growth over 2 years

Converted from OTA traffic via Dharma OPS automated messaging.

Coastal & resort markets

South Miami & Miami Beach

+40%&+33%

Direct conversion lift

Converted from OTA traffic via Dharma OPS automated messaging.

Revenue management

Dynamic pricing oversight by our revenue team, plus 24/7 inquiry handling, lifts revenue per available room (RevPAR). Results after one year in London, and rate growth across markets.

+30%Revenue per available room (RevPAR), London
+25%Occupancy, London
+8.6%Average daily rate (ADR), Miami Beach, 2023–2025
+5.5%ADR, New York City metro, 2023–2025
+5.9%ADR across three properties, 2023–2025

Direct booking growth

Integrated booking engines and rapid inquiry responses convert OTA browsers into direct bookers, saving on OTA commissions.

Case studies

Miami Beach, Florida

Challenge

35 one-bedroom oceanfront apartments. A traditional 3-year lease would fill them at 95% occupancy, for $1.67M a year.

Approach

Run as Dharma Home Suites short stays since December 2021, sold across 4 distribution channels, with daily pricing.

Result

113% more revenue: $3.56M a year at 85% occupancy. 52% higher net income, $1,495 more per unit per month.

Hoboken, New Jersey

Challenge

24 studios, one- and two-bedroom apartments. A traditional 1-year lease would fill them at 95%, for $1.08M a year.

Approach

Run as Dharma Home Suites since 2021, sold across 4 distribution channels.

Result

103% more revenue: $2.19M a year at 87% occupancy. 46% higher net income, $1,627 more per unit per month.

What our guests say

Fast responses, helpful resolution, and smooth check-ins powered by our remote teams on Dharma OPS.

★★★★★

“It felt like an elevated camp lodge experience rather than a hotel. Cozy rooms with all you need. No tv! Great shower and comfy bed, good restaurant for dinner and breakfast buffet… Such nice staff and beautiful views.”

Carol, on Expedia, New Jersey

★★★★★

“Very clean. Good location. Beautiful place. We had inside the apartment everything we needed. Wonderful!”

Angela, on Booking.com, Monte Carlo

★★★★★

“The apartment is meticulously cleaned, has everything you can think of, including full kitchen and appliances, washer/dryer, plenty of space, good Italian furnishing. The most standing out is the balcony, overlooking the ocean… I have nothing but admiration of our one week vacation in this hotel.”

Sergey R, on TripAdvisor, Monte Carlo

★★★★★

“It was a wonderful place to stay for our family vacation! Will definitely stay again! Very comfortable, clean and spacious! We loved soaking up the sun on the balcony. No complaints at all!”

Christina, on TripAdvisor, Red Road Commons

Operational efficiency metrics

Internal efficiency data from operators utilizing our services and Dharma OPS.

<15 minEmergency response service level agreement (SLA)
98%Task completion rate
EliminatedAfter-hours overtime cost for clients
78%Faster maintenance response with centralized work orders

Let’s calculate the potential operational savings and revenue growth for your properties.

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