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You clock off. Our team and tech cover the night.

Professional remote property management for your nights. We use our own hospitality platform to care for your guests, handle emergencies, and protect your revenue while you sleep.

A Dharma remote team member wearing a headset, working in Dharma OPS at night, labeled After-hours coverage

The midnight headaches every operator knows

“A pipe burst at 2am and nobody picked up. We found out at 8am, from the review.”

Emergencies

“Booking enquiries come in after dinner. By morning they’ve booked somewhere else.”

Missed bookings

“Our managers are on call every night. They’re exhausted, and the good ones are leaving.”

Tired staff

Expert care for every late-night guest request.

From urgent maintenance to new bookings, our team manages it all in real time. Everything is tracked in the Dharma OPS and synced with your PMS for a seamless morning handover.

What our team takes care of

Sales & Bookings

Capture late-night booking inquiries instantly across every channel at your published rates.

Guest Services

Provide support for late check-ins, Wi-Fi requests, and guest questions.

Maintenance Dispatch

Log maintenance issues in real time and immediately dispatch your on-call staff.

Emergency Response

Handle urgent emergencies like lockouts, leaks, or power outages—fixing them remotely or dispatching help.

We connect directly to your channels

  • Phone
  • SMS
  • WhatsApp
  • Airbnb
  • Booking.com
  • Facebook

After-hours coverage

  • 6pm–8am
  • 365 Days/Year
  • Custom Hours

How after-hours nights are handled

Every night request and update is tracked in Dharma OPS, ensuring complete visibility and a seamless handover every morning.

  1. 9:42 pm

    Message arrives

    A guest in 4C reports a leak by WhatsApp. It lands in the shared inbox, linked to their reservation.

  2. 9:44 pm

    Our remote team replies

    We tell the guest what to do now and log the issue against the unit.

  3. 9:46 pm

    Work order created

    Assigned to your on-call technician, who sees it in the OPS mobile app.

  4. 10:30 pm

    Fixed

    The technician closes it from the app. Your manager sees it done in the morning.

The role of Dharma OPS

Dharma OPS centralizes every message, maintenance ticket, and audit log. Our remote team manages operations on desktop, while your on-site staff uses our simple mobile app.

  • Every request is logged against the guest and reservation, from first contact to checkout
  • Work orders are assigned with a due time and tracked until they’re closed
  • Reservations, guests and units sync with the PMS you already use
  • The morning team picks up exactly where we stopped, with no handover email
See Dharma OPS
A housekeeper using the OPS mobile app next to Dharma OPS on a laptop, labeled OPS app for mobile and Dharma OPS for desktop

Who is it designed for

Property operators with 10 or more units looking for expert overnight coverage without adding headcount.

Split view at night: a Dharma remote team member handling support in Dharma OPS, and on-site housekeeping and maintenance staff at a vacation rental

Start with nights, then expand when you’re ready.

Begin with after-hours coverage, then upgrade to Dharma Signature to add 24/7 housekeeping and maintenance coordination, or choose Full Remote Service for complete round-the-clock property management.

  • Housekeeping: schedule, assign, track and audit cleanings, 24/7
  • Maintenance: assign and follow up until the job is done, 24/7
  • Vendor management: dispatch and follow up with outside contractors, 24/7

Calmer mornings, better reviews, rested teams

42%Faster replies, so problems are solved before morning
25%Higher booking conversion
20%Better guest review outcomes
8.95/10Rated across 7,000+ guest reviews

Guests notice the difference

★★★★★

“It was a wonderful place to stay for our family vacation! Will definitely stay again! Very comfortable, clean and spacious! We loved soaking up the sun on the balcony. No complaints at all!”

Christina, on TripAdvisor, Red Road Commons

★★★★★

“Very clean. Good location. Beautiful place. We had inside the apartment everything we needed. Wonderful!”

Angela, on Booking.com, Monte Carlo

Plans and pricing

Dharma Essential and Dharma Signature, side by side with every plan.

Compare all plans

Questions operators ask

What hours does Dharma Essential cover?
About 6pm to 8am in your local time, every night of the year, including weekends and public holidays. Custom windows are available. Daytime on weekends and holidays isn’t covered on Essential; Signature covers 24/7.
Do I need to change my property management system?
No. On Essential and Signature, Dharma OPS connects to the PMS you already use and syncs reservations, guests and units.
How quickly do you reply to guests?
Replies in minutes, not by morning. We’ll share a measured response time once it’s published.
Which channels and languages do you cover?
Phone, SMS, WhatsApp, email, Facebook Messenger, and online travel agency (OTA) inboxes such as Airbnb and Booking.com. We work in English and Spanish.
Can your team take bookings?
Yes. We answer enquiries, take new bookings and changes, and quote your published rates. Discounts outside your agreed rules go to you. A 10% commission applies to direct bookings Dharma makes.
What happens in an emergency?
We fix it remotely if we can. If not, we dispatch your on-call staff or an approved vendor through a work order, then escalate to your on-call manager if a decision is above our authority. Fire, flood, safety and medical issues go to emergency services first.
Do you send staff to the property?
No. We coordinate on-site work remotely and never attend. Physical work is done by your staff or vendors, and we don’t hire or supply on-site staff.
How long does onboarding take?
Typically 2–3 weeks for Essential and Signature. We confirm the timeline on the call.

Hand over your nights to proven hospitality professionals powered by Dharma OPS.

Book a discovery call today.

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