Remote property management for independent hotels
Two decades of hospitality expertise, backed by the teams, operational services, and technology to reduce costs, improve consistency, and help you scale.
Every step is logged in Dharma's Operations Platform (OPS), our custom operations platform, so your morning team starts the day with total clarity.
Calls, WhatsApp, email and online travel agency (OTA) messages all land in one shared inbox.
We reply in minutes, take the booking or troubleshoot, and dispatch on-site help when needed.
All actions, work orders, and guest messages log live in Dharma OPS, linked to the guest, the unit and the reservation.
Your morning team wakes up to complete, timestamped handovers in OPS. No handover email.
Your complete operational backbone, powered by Dharma OPS. Our 24/7 remote team runs everything off-site while directing and supporting your on-site housekeepers and maintenance staff.
Your property is sold under our brand. We run the website and marketing.
Talk to usPowering our operations with two decades of experience, Dharma OPS keeps remote and on-site teams aligned. Your team gets the mobile app, ours uses the desktop platform, and everything connects seamlessly to your PMS.
From the shared inbox to a closed work order your manager sees in the morning.
Reservation changes update the housekeeping work order, and the housekeeper sees the new time.
Knowledge base articles linked to each unit, and an artificial intelligence (AI) assistant that drafts answers from them.
Overdue work orders, issues by unit and assignee, ADR and occupancy, exported to Excel.
One remote team and one platform. How we work adapts to your property type: a hotel front desk, scattered vacation rentals or corporate housing.
Overnight coverage for hotel front desks: we handle calls and messages for late arrivals, bookings, and emergencies, across one property or a whole group.
Best fit: Essential or Signature; White Label for openings
For scattered properties, we answer guest messages around the clock, keep turnovers on schedule, and dispatch help to the exact address.
Best fit: Essential or Signature
For serviced apartments, we handle fast maintenance and long-stay requests across multiple units, enabling a lean team to run more properties.
Best fit: Signature, or White Label and Enterprise for growing portfolios
| The challenge | What our remote team does | What Dharma OPS does | Read more |
|---|---|---|---|
Guests message at all hours | Answers every channel overnight, takes bookings and fixes problems remotely | One shared inbox, each message linked to the guest and reservation | Vacation rentals |
Front desk cover at night costs a full salary | Covers calls, messages and remote check-in from about 6pm to 8am | Night summary so the morning shift picks up where we stopped | Independent hotels |
Critical maintenance must be handled within the hour | Creates the work order and calls your on-call technician or vendor | Work orders with due times, assigned and tracked to completion | Corporate housing |
Different tools and processes at each property | Follows one agreed escalation path for every property | Work orders, messages and unit information in one place, across properties | Independent hotels |
Turnovers squeezed by late checkouts and same-day bookings | Spots reservation changes and updates the housekeeping schedule | Housekeepers see the new time in the OPS mobile app | Vacation rentals |
Growing units without growing headcount at the same rate | Signature and Full Remote Service add coordination and revenue roles | Managers see every unit, issue and assignee from one screen | Corporate housing |
Results from properties Dharma operates, including our own Dharma Home Suites apartments and extended stays.
Guests at properties we run, answered and looked after by our remote team on Dharma OPS.
“It was a wonderful place to stay for our family vacation! Will definitely stay again! Very comfortable, clean and spacious!”
Christina, on TripAdvisor, Red Road Commons
“Very clean. Good location. Beautiful place. We had inside the apartment everything we needed. Wonderful!”
Angela, on Booking.com, Monte Carlo
“It felt like an elevated camp lodge experience rather than a hotel. Cozy rooms with all you need… Such nice staff and beautiful views.”
Carol, on Expedia, New Jersey
“The apartment is meticulously cleaned, has everything you can think of, including full kitchen and appliances, washer/dryer, plenty of space… I have nothing but admiration of our one week vacation in this hotel.”
Sergey R, on TripAdvisor, Monte Carlo
Slide from 6 PM to 8 AM to see how our remote team resolves guest requests, captures bookings, and logs incidents in real time.
Combine two decades of operational excellence with proprietary tech. Schedule a call with our management team.